Professional Services Administration
Cynthia L. O’Malley –Vice President and the Group Manager of the Professional Services Business Unit
412.788.1300 x 180, firstname.lastname@example.org
Cindy O’Malley is Vice President and the Group Manager of the Professional Services Business Unit for KTA where she has been employed for more than 20 years. In this position she is responsible for administration and management of the Professional Services Departments. Her direct involvement with consulting and laboratory services includes managing coating failure investigation services some of which involve litigation support and expert witness testimony. Under Cindy’s direction, consultants, scientists, chemists and research & development specialists provide clients with independent analyses of coatings problems and advance the industry’s understanding of the performance characteristics of protective coatings and abrasive media. Cindy is an SSPC Certified Protective Coatings Specialist, is currently serving as the chairman of ASTM D01.23 which is the subcommittee for chemical analysis of coatings, Vice-Chair of STG 04 on Surface Preparation for NACE International, Past-President of the Pittsburgh Society for Coatings Technology, and a regular lecturer on the application of analytical chemistry to paint and coating failures, and physical testing methods. Cindy is currently pursuing an Executive MBA from the University of Pittsburgh, holds a B.S. from Pennsylvania State University and is a member of KTA’s Fundraising and HealthierYou wellness committees.| Contact Me
Dan O’Malley – Client Advocate for KTA’s Professional Services Group
412.788.1300 x 138 ,email@example.com
Dan O’Malley has been with KTA for over 23 years primarily serving in the capacity of Environmental Health & Safety Group Manager. This involved providing consulting, field services, specification writing/review and training to all other services groups within KTA on a wide variety of projects across the United States. During that time, Mr. O’Malley gained an in-depth understanding of the technical services that KTA’s Professional Services Group offers and the needs of its clients.
As the Client Advocate, Mr. O’Malley combines his knowledge and industry experience with his unique relationship-building skills to establish new client connections and maintain relations with existing clients. He works closely with the department managers, the Group Manager, and the Chief Operations Officer to help ensure their clients have an exceptional experience when working with KTA’s consultants, engineers, laboratory technicians, safety professionals and training personnel.
He is actively engaged in industry trade shows where he meets with key clients to conduct post-job interviews and seeks to develop new contacts for future project opportunities. Dan also serves as a liaison to the Business Unit and its clients by providing feedback from the clients’ perspective to project managers during the proposal development and deliverable review processes as well as following up on both written and electronic client satisfactions surveys. He continually works with Department Managers to ensure that the Business Unit is providing quality services and to offer suggestions for improvement of its service offerings. | Contact Me